eBay reviews
Avg across sources
1.6/5
2 public review sources
Our verification score
7.9
Reading the rating
eBay's complaints cluster on individual sellers rather than on the platform's policies, which is exactly the risk of a marketplace built on independent listings. It is also why we score eBay highly on authentication and protection while marking it down on consistency. Trustpilot (1.5) and Sitejabber (1.6) agree to the tenth, so this is the most stable low reading of the five.
Ratings read on 19 August 2026. Public review sites are opt-in and complaint-driven, so they skew low for any large consumer platform — read them as signal, not as a satisfaction survey.
What reviewers praise
- Money Back Guarantee claims resolve in the buyer's favour when opened in time.
- Established sellers dispatch quickly and describe condition honestly.
What reviewers complain about
- Items not matching their description, especially used condition grades.
- Goods failing shortly after arrival with no seller-side warranty.
- Return terms differing from listing to listing.
How our own scores land
- Shipping Speed
- 7.0
- Seller-dependent: 2-10 days domestically, longer cross-border.
- Trust & Reputation
- 8.2
- Long seller histories and detailed feedback make vetting easy.
- Return / Refund Policy
- 7.4
- Set per listing; many sellers accept returns, some do not.
- Product Authenticity
- 8.6
- Authenticity Guarantee inspects eligible high-value categories.
- Buyer Protection
- 8.6
- Money Back Guarantee covers non-delivery and mismatched items.
How we score marketplacesLast reviewed: August 2026
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