| Shipping SpeedTypical door-to-door time for a standard order in a major market, not the best-case estimate. | 9.2 1-5 days in served markets; same-week is normal, not exceptional. | 5.4 15-45 days by sea freight; air freight is faster and priced accordingly. | 6.4 6-20 days typical, faster on locally warehoused lines. | 7.0 Seller-dependent: 2-10 days domestically, longer cross-border. | 6.0 10-30 days standard; local warehouse options cut that materially. |
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| Trust & ReputationHow predictable the buying experience is across sellers, and how consistent published policies are. | 9.0 Consistent policies across sellers; disputes follow a published process. | 7.6 Verified-supplier tiers and audit reports let you vet before you commit. | 7.0 Young platform, but policies are uniform and centrally enforced. | 8.2 Long seller histories and detailed feedback make vetting easy. | 7.2 Store ratings and order counts are detailed and worth reading. |
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| Return / Refund PolicyHow easy it is to send an item back, who pays return shipping, and how long refunds take. | 9.1 Self-service returns, prepaid labels in most markets, refunds in days. | 6.2 Negotiated per contract; sample-first ordering is the practical safeguard. | 8.2 Free first return within 90 days on most items in most markets. | 7.4 Set per listing; many sellers accept returns, some do not. | 7.0 On-time and refund guarantees vary by listing; read the badges. |
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| Product AuthenticityHow confident a buyer can be that a branded item is the genuine article. | 8.0 Strong for first-party stock; mixed inventory can blur brand sourcing. | 7.0 Factory-direct and OEM goods; you buy specs, not brand shelves. | 6.4 Mostly unbranded manufacturer goods; brand claims need care. | 8.6 Authenticity Guarantee inspects eligible high-value categories. | 6.6 Excellent for generic parts; branded goods need seller vetting. |
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| Buyer ProtectionWhat happens when an order arrives broken, wrong, or never arrives at all. | 8.8 A-to-z style guarantee covers non-delivery and misdescribed items. | 8.4 Trade Assurance holds payment against agreed order terms. | 7.6 Centralised refunds, including price-drop and late-delivery credits. | 8.6 Money Back Guarantee covers non-delivery and mismatched items. | 7.8 Buyer Protection escrow with a defined dispute window. |
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