Temu reviews
Avg across sources
1.9/5
2 public review sources
Our verification score
7.2
Reading the rating
The highest review volume per year of any platform here, and it skews heavily to delivery and quality complaints. That is consistent with our scoring: Temu earns its marks on refund generosity, not on getting the right item to you quickly. Both sources land around 2/5, so the signal is steady.
Ratings read on 19 August 2026. Public review sites are opt-in and complaint-driven, so they skew low for any large consumer platform — read them as signal, not as a satisfaction survey.
What reviewers praise
- Prices low enough that a partial loss still feels survivable.
- Refunds issued centrally, without seller-by-seller negotiation.
What reviewers complain about
- Severe delivery delays and tracking that stops updating.
- Defective, poorly made or wrong items against the listing.
- Disputes that take real effort before money comes back.
How our own scores land
- Shipping Speed
- 6.4
- 6-20 days typical, faster on locally warehoused lines.
- Trust & Reputation
- 7.0
- Young platform, but policies are uniform and centrally enforced.
- Return / Refund Policy
- 8.2
- Free first return within 90 days on most items in most markets.
- Product Authenticity
- 6.4
- Mostly unbranded manufacturer goods; brand claims need care.
- Buyer Protection
- 7.6
- Centralised refunds, including price-drop and late-delivery credits.
How we score marketplacesLast reviewed: August 2026
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